Returns & Refunds

Product pages currently show a 30-day return window. To keep the policy consistent, Piezaprint treats return requests as eligible for review within 30 days of purchase unless a different written support instruction applies.

• Items should be unused, uninstalled, and in resellable condition.
• Original packaging, manuals, accessories, and labels should be included.
• Support may request the product title, ASIN, order details, and photos.

Some items may be rejected or require special review because they cannot be safely resold or verified after use.

• Installed, damaged, altered, marked, or incomplete parts.
• Electrical parts that have been plugged in or installed.
• Custom, special-order, hazardous, oversized, or supplier-restricted items.
• Returns shipped without support instructions or required documentation.

A live return portal is not connected yet. Contact support before sending any item back. Include the product title, ASIN, quantity, order details, reason for return, and whether the part has been opened or installed.

Support should confirm the next step and any packaging, photo, or carrier instructions needed for the specific item.

Customers are generally responsible for return shipping unless support confirms that the return is due to a Piezaprint error, wrong item, or carrier issue. Use a trackable method and keep your receipt until the return is resolved.

Heavy, fragile, hazardous, or electrical items may need special packaging or carrier instructions.

Refunds should be reviewed after the returned item is received and inspected. The final timing can depend on item condition, support review, payment provider processing, and bank posting times.

Original shipping charges, return shipping charges, rush fees, or special handling fees may be non-refundable unless support confirms an exception.

If a part appears damaged, incorrect, incomplete, or incompatible, do not install it. Keep the packaging and contact support with photos and the product details so the team can review the issue before you ship anything back.

Warranty guidance is available on the Warranty Info page. Manufacturer warranty eligibility can depend on the item, supplier, installation, and usage. Contact support before checkout for product-specific warranty questions.