Privacy Policy

This Privacy Policy explains how Piezaprint Storefront(Piezaprint, "we," "us," or "our") handles information when you browse products, use category pages, add items to cart, apply a discount code, use checkout, submit support details, or interact with linked customer service pages.

This policy applies to the Piezaprint website experience. It does not control third-party websites, payment processors, shipping carriers, social platforms, or external services that may have their own privacy notices.

We may collect the following types of information:

• Contact and account information: name, email, phone number, company details, shipping or billing address, and support messages when you provide them.
• Order and shopping information: products viewed, cart items, quantities, discount code status, checkout totals, order notes, and order confirmation details.
• Payment information: the checkout may use card fields for validation, but the storefront stores only the last four digits in the local order snapshot.
• Technical information: browser type, device information, pages visited, referring page, approximate location from network data, and other logs that may be produced when standard hosting, analytics, or security tools are connected.

We use information to:

• Operate the storefront, cart, discount, checkout, and support flows.
• Display product, category, order, shipping, return, and FAQ information.
• Respond to customer service, wholesale, warranty, or return inquiries.
• Maintain security, prevent misuse, debug errors, and protect the site.
• Improve catalog browsing, search, page performance, and usability.
• Comply with legal obligations and enforce applicable terms or policies.

The storefront may use cookies, local storage, session storage, or similar browser technologies to keep the experience working. In the current site, cart items and discount code state can be saved in local storage, and the most recent order can be saved in browser storage for the order confirmation and tracking pages.

You can clear this information through your browser settings. Clearing browser storage may remove your cart, applied discount code, or order confirmation or tracking lookup from this device.

We do not sell personal information. We may share information only as needed with:

• Service providers that help with hosting, security, analytics, customer support, email delivery, payments, shipping, returns, or order operations.
• Product suppliers, carriers, or warranty partners when required to fulfill an order, confirm fitment, resolve a support request, or process a return.
• Professional advisers, regulators, law enforcement, or other parties when required by law or needed to protect rights, safety, and security.
• A successor organization if Piezaprint is involved in a merger, financing, reorganization, sale, or similar business transaction.

Checkout currently validates the form and creates a local order confirmation, but no real payment is processed. The order snapshot stores only the card last four digits and does not store the full card number, CVC, or expiry date.

If live payments are added later, card processing should be handled by a dedicated payment provider under that provider's own security and privacy terms.

Browser-stored cart, discount, and order details remain on your device until they expire, are replaced, or are cleared by you or your browser. Customer service and order-related records may be retained as long as needed to provide support, resolve disputes, prevent fraud, keep business records, and meet legal obligations.

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or opt-out choices regarding certain personal information. To make a request, contact us using the details below.

You can also manage browser storage through your browser settings, unsubscribe from marketing emails if a live subscription system is connected, and avoid providing optional information when a form does not require it.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, browser storage method, transmission, or hosting environment can be guaranteed to be completely secure, so you should use strong account credentials and avoid sending sensitive information through optional message fields.

Piezaprint is presented as a U.S.-oriented storefront. If you use the site from another country, your information may be processed in the United States or other locations where service providers operate.

The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

We may update this Privacy Policy to reflect changes to the storefront, legal requirements, or business practices. The "Last updated" date at the top of this page shows when the policy was most recently revised.

Privacy questions can be sent to support@piezaprint.com, or mailed to Piezaprint Storefront, 123 Industrial Way, Suite 400, Chicago, IL 60602.