Help Center
Frequently Asked Questions
Straight answers based on the current Piezaprint storefront, catalog, cart, and checkout behavior.
Current Storefront Scope
This FAQ avoids unsupported claims. Where the site is static or a policy page is not connected yet, it says so directly.
Shopping & Products
Catalog, categories, product data, and product selection.
What does Piezaprint sell?
Piezaprint lists replacement parts, tools, outdoor equipment parts, automotive accessories, and practical essentials from the current catalog.
Where does product information come from?
Product titles, images, categories, prices, ASINs, and descriptions are catalog-backed. Ratings and review counts are storefront signals generated for the shopping experience.
Do products have variants?
No. The current catalog treats each product as a single item with no selectable variants.
How can I find the right part?
Use search, browse categories, or open the product page to review the title, ASIN, description, specifications, and related products.
Cart & Discounts
Cart storage, quantity limits, and discount code behavior.
Is my cart saved?
When browser storage is available, the cart is saved in this browser. If storage is unavailable, cart changes stay in memory for the current session only.
Is there a cart quantity limit?
Yes. Each cart line is capped at 99 units.
Which discount code is supported?
The current storefront supports the discount code PIEZA10, which applies 10% off the cart subtotal.
Will a discount applied in the cart drawer show on the cart page?
Yes. The cart drawer, cart page, checkout summary, and order confirmation use the same discount state.
Checkout & Payment
Checkout, card data, order confirmation, and totals.
Is checkout live?
Checkout currently validates the form and creates a local order confirmation, but no real payment is processed.
What payment card should I use in checkout?
Use card 4242 4242 4242 4242, any future expiry date, and any 3 or 4 digit CVC.
Does Piezaprint store full card details?
No. The order snapshot stores only the card last four digits and does not store the full card number, CVC, or expiry.
Are shipping and tax included in the total?
No. Shipping and tax are not calculated in the current checkout.
Shipping & Delivery
What the storefront can and cannot calculate today.
How is shipping calculated?
The storefront labels shipping as calculated at checkout, but the current checkout does not calculate real shipping rates.
Can I track an order?
Use the Track Your Order page to look up the latest order stored in this browser. Live carrier updates are not connected yet.
Will I receive an order confirmation?
The checkout flow shows an order confirmation page in the browser and stores the most recent order locally for tracking lookup. It does not send a real confirmation email.
Returns & Warranty
Return window and warranty information currently shown.
What is the return window?
Product pages currently show 30-day returns.
Where can I find warranty information?
Read the Warranty Info page for the current support process. Warranty eligibility can vary by product, supplier, manufacturer, condition, installation, and use.
How do I start a return?
A live return portal is not connected yet. Contact support with the product title, ASIN, and order details.
Support
How to contact the Piezaprint team.
How do I contact support?
Email support@piezaprint.com or call +1 (800) 123-4567.
What are business hours?
Support hours are Monday - Friday: 9:00 AM - 6:00 PM EST. Saturday and Sunday are closed.
Do you support wholesale inquiries?
Yes. The contact page accepts questions about wholesale opportunities.
Still need help?
Send a message with the product title, ASIN, and what you are trying to confirm.
support@piezaprint.com
Chicago, IL 60602
Monday - Friday: 9:00 AM - 6:00 PM EST